Hopefully, it won't rain and we will be able to enjoy the outside area.Ī lovely getaway hotel with Adirondack chairs near the lake, kayaking and paddle boating, golf, spa, smoke-free casino, and comfortable rooms. If they aren't going to respond to customers comments why bother even having the form on the website?Īll in all we had a nice time and will go back just for the view. I never did get a email response from them. Said he would mention the lunch incident to food and beverage but that was a different department.

He didn't know where the email went (I had confirmation that it was received). I called twice to ask if anyone was going to respond and they did put me through to someone in Marketing and he definitely doesn't have the personality to be talking to customers. No response to 'contact us' comments that were submitted on the website. No apology or mention of it from the waitress or anyone.ĥ. The kitchen staff got in a agrument and was using some very foul language that everyone in the dining room heard. The banister on the steps from the parking lot to the golf store is a accident waiting to happen.Ĥ. The young gentleman that was working was very polite and apoligized.ģ. I recommend you bring your own fishing gear. Nothing to cut the line after you changed hooks. The first reel didn't even have a handle on it. The next morning the cushions were still wet so they took them off of the furniture so once again you couldn't sit outside.Ģ. (There are a couple covered areas but the way the furniture was positioned it was wet). They have multiple fire pits but because there aren't any covered areas all of the furniture was wet so you couldn't sit out. Pool was nice but they should have opened the doors because of the condensation on the windows you couldn't see out while in the pool area.ġ.

Beautiful view and all areas were cleanĤ. Front desk and casino staff was very friendlyģ. I submittted my comments through the 'contact us' on the Rocky Gap website but no one bothered to reply so this was my experience on our stay.ġ.

Cost of rocky gap casino